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Terms
and Condition
General |
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All
times in the agreement are United Kingdom time. |
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It
is very important that all the detail that you have given
us is accurate. We therefore advise all our customer's to
please check & ensure that they have given us right date,
time of arrival, right flight number and other travel detail,
these must be valid as we cannot be held responsible for any
reservation(s) cancelled/ rejected / not guaranteed due to
invalid/incorrect/ travel details. |
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Airport
Pickup Procedures |
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Unless otherwise advised, the meeting point with the driver
is always the AIRPORT INFORMATION DESK in the Arrivals Hall
at all terminals and airports. |
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Incoming flights are monitored 24 hours using airport, television
or Internet information services. |
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Customer’s arriving with long haul flights should not
expect their driver to meet them inside the terminal building
earlier then 40 minutes from the actual time of flight landing.
We allow 40 minutes time for the immigration, customs and
for luggage claim. However, during these 40 minutes your driver
remains on standby outside the terminal building. |
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Customer’s
travelling with hand luggage only must inform us via email
or by phone in advance, since they are likely to come out
earlier. We will arrange for a driver to be inside the terminal
building within 20 minutes. |
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On the day of your arrival, we will try and adjust schedules
to the actual landing time (as the flight may be delayed or
arriving earlier) so that these times are maintained but this
cannot be guaranteed, particularly if a flight lands early.
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Waiting
Time (Airport Transfers) |
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The standard waiting/parking time covered in our quotation
& Transfer Cost is up to a maximum of 60 minutes from
the actual landing time of your flight, as would be confirmed
by BAA Flight Information Service. After that period it would
be 35 pence per minute. |
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In cases where a customer fails to show up after the 90 minutes
of flight landing and we have not received any communication
or instructions from the customer, the driver shall pull off
from the terminal. Remember, we have no way of knowing whether
you are on a flight - airlines will not tell us (Data Protection
Act). The respective booking will then be considered as a
NO SHOW and this would mean NO REFUND would be offered. |
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However,
if we do receive your communication within 90 minutes, we
will extend the waiting time and the driver shall remain inside
the terminal until a contact has been made. However, in such
case additional waiting and parking charges will have to be
paid by the customer and shall be debited from the customer’s
credit card to cover the extra costs involved. The cost for
this would be 35 pence per minute so therefore, all customers
are sincerely advised to call us on our free phone number: +44(0)8450212399. and notify about any delays they may have to face upon their
arrival at Heathrow, Gatwick, Stansted, Luton, City Airports
and southend airport. |
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For the hotel pick-up, a 10 minutes grace period is given
as an allowance from the actual pick-up time and is absolutely
free. This is done in good faith bearing in mind that a customer
may face some delays during their checking-out from the hotel
or for any other reason. However, a waiting time thereafter
will be charged 35 pence per minute |
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Cancelling
Your Booking |
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Should you wish to cancel your reservation, you can do so
by telephoning our call centre on +44(0)8450212399. You will
need to have your booking conformation in hand. |
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Unless otherwise stated, cancellations can be made up to 1
clear working days of your transfer. So if you transfer is
on Wednesday, you must cancel by 03.00 pm on Monday. If you
cancel before the time period your money would be fully refundable
to your bank cards. |
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Cancellation that are not permitted within 1 clear working
days of the date of your transfer and, should you wish to
cancel within the time- frame or fail to show at the pick
up point will be charged for the full amount of your booking
(including any taxes). |
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Cancellations or no show fees may be automatically charged
to your credit and debit card. If you have already paid in
advance then that amount will not be refundable. |
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Your
Obligations if you do not Receive a Booking Confirmation Number |
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If you chosen means of receiving a booking confirmation number
is by email (no choices if you book online) and you do not
receive a booking confirmation within the 12 hours after your
online booking is completed, it is your responsibility to
immediately contact us on info@minicab2airport.com
or by telephone on +44(0)8450212399. |
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Your
Booking Confirmation Number is Important |
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You
must have your booking confirmation number with you at the
time of your transfer if asked, provide it to your chosen
airport transfer operator. If you experience any booking difficulties
at any time, please contact the London assistance centre by
emailing on info@minicab2airport.com
or by telephone on +44(0)8450212399. |
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Changing
Your Transfer Arrangements |
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Subject
to availability, you may change your transfer details any
time up to 4 hours prior to your time of transfer. Please
either do this via calling us London assistance centre on
+44(0)8450212399. Your chosen airport transfer operator would
contact you of any change in relation to the cost of your
transfer. |
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